Cancellation & Refund Policy

Customer satisfaction is important to us. Refunds are processed based on the conditions below.

Refund Eligibility

• Service not delivered
• Pickup failure without notice
• Major service error from Istiri

Non-Refundable Cases

• Minor dissatisfaction
• Fabric-related damage
• Delay due to unavoidable reasons

Refund Process

Refund requests must be made within 24 hours of delivery. Approved refunds will be processed within 3–5 working days.